VoiceLink’s latest release brings improvements across low-balance notifications, Dashboard visibility, KYC verification, reseller DID management, and API integrations.
These enhancements are designed to give you more control over alerts, clearer visibility into services that need attention, stronger identity verification, and faster ways to manage resources at scale.
Latest Enhancements
Low Balance Email Notification Enhancement
Low Balance Alert configuration now offers better control over email notifications, recipients, and Reseller-level access.
Use case- Resellers can manage who receives low-balance notifications and control access to the related wallet settings based on their permissions.
What it does:
- Improves handling of Low Balance Alert email notifications
- Supports configured notification recipients
- Respects the Client’s Send Email Notification preference
- Allows alert settings to be controlled through Reseller-wise permissions
How to find it:
- Log in to your VoiceLink dashboard and open the my profile.
- Notification settings for Client/ Reseller and Both email recipients.(It is opted service)
Dashboard: DID and Channel Expiry Visibility Enhancement
The Dashboard now shows the number of DIDs and Channels that are expiring soon, alongside their active, assigned, and expired counts.
Use caseUsers can quickly identify DIDs and Channels nearing expiry and take the necessary action before they lapse.
What it does:
- Shows the number of Expiring Soon DIDs and Channels block
- Continues to display Active, Assigned, Unassigned, and Expired counts
- Provides a quick overview of services that may require renewal
How to find it:
- Log in to your VoiceLink dashboard.
- Check the DID and Channels blocks — the Expiring Soon count now appears next to the existing counts.
KYC: Live Photo Capture Enhancement
Live Photo Capture has been added to the KYC verification process. Users capture and submit a live photo as part of identity verification.
Use caseThis adds an extra identity verification step and helps confirm that the person completing KYC is present during verification.
What it does:
- Adds Live Photo Capture to the KYC process
- Lets users capture their live photo during verification
- Uses the captured photo for identity verification
- Requires the photo capture step to be completed before KYC can proceed
How to find it:
- Start or continue your KYC verification from your VoiceLink account.
- Live capture, allow camera access and capture your live photo.
- Submit the photo to continue with KYC verification.
Bulk DID Release Enhancement
A Bulk DID Release option has been added to Reseller DID Management, allowing multiple DIDs to be released at the same time.
Use case – Resellers managing many DIDs can release unused or no-longer-required numbers in one action instead of one by one.
What it does:
- Releases multiple DIDs together
- Simplifies management of unused or no-longer-required DIDs
- Reduces manual effort
- Makes bulk DID management faster and more efficient
How to find it:
- Go to DID → DID Management in your Reseller account.
- Select the DIDs in bulk, you want to release.
- Use the Release option and confirm.
New and Extended APIs New
Several APIs have been added to improve VoiceLink integration and extend existing functionality across DID management, SIP calling, KYC, wallet management, FTP configuration, and location services.
Use caseCustomers and integrated systems can manage key VoiceLink operations through API-based workflows.
What it does:
- DID Reassign API – reassign DIDs programmatically
- Webhook Configuration for SIP-based Calling – set up webhooks for SIP call events
- WebSocket Time Management and Queue Stop – manage WebSocket timing and stop queues
- Client FTP Configuration – configure client FTP through the API
- KYC Photo Verification API – verify KYC photos through integrations
- Client Wallet Debit and Balance Reallocation API – debit wallets and reallocate balances
- City and State API – fetch location data for forms and workflows
How to find it:
- Open the VoiceLink API documentation.
- Find the new endpoints under their respective sections (DID, SIP, KYC, Wallet, FTP, Location).
Quick Reference: Everything That Shipped
| Item | Where to find it |
|---|---|
| Low Balance Email Notification | My Profile Notifications Settings |
| Dashboard: DID and Channel Expiry Visibility | Dashboard → DID and Channels blocks |
| KYC: Live Photo Capture | KYC verification flow |
| Bulk DID Release | Reseller DID Management |
| New and Extended APIs | VoiceLink API documentation |
Frequently Asked Questions
Who receives the Low Balance Alert emails?
The recipients configured in the alert settings. Alerts also respect the Client’s Send Email Notification preference.
Does the Dashboard still show Active, Assigned, Unassigned, and Expired counts?
Yes. The Expiring Soon count is shown in addition to the existing counts.
Is Live Photo Capture mandatory for KYC?
Yes. The photo capture step must be completed to proceed with KYC verification.
Can I release multiple DIDs at once?
Yes. Resellers can use Bulk DID Release in DID Management to release several DIDs together.
Where can I find the new APIs?
The new endpoints are listed in the VoiceLink API documentation under their respective sections.
