Century Real Estate Cracks the Telecom Hurdle for AI Voice Agents with VoiceLink
Century Real Estate is one of India's established real estate brands, managing high-volume lead generation, project launches, and customer support across a large and growing client base.
Scaling Customer Engagement Without Scaling the Team
Lead Surge at Project Launch
Every new project launch triggered a massive influx of inquiries. Hiring new agents every time wasn't feasible — Century needed an AI agent to handle the volume instantly.
Lost & Purchased Leads Going Cold
Purchased leads and churned prospects were sitting idle. A dedicated AI agent was needed to re-engage and service them without human intervention.
Complex Customer Support Queries
Human agents were struggling with technically challenging or sensitive queries — giving incorrect answers or escalating unnecessarily. An AI agent was needed to step in accurately and confidently.
The Telecom Hurdle — No Indian Number
The biggest blocker: no telecom provider — not Airtel, Jio, or others — could provide a verified Indian number for the AI agent. Without a local number showing up on a customer's phone, calls were getting rejected immediately.
Century Real Estate partnered with Elision's VoiceLink to power their AI Voice Agent
After hitting a wall with multiple telecom providers, Century Real Estate discovered VoiceLink — and everything changed.
Indian Customer-Facing Number
VoiceLink provided a verified Indian number for the AI agent. Customers now see a trusted local number on their screen — dramatically improving pickup rates and call credibility.
SIP Trunk Integration
Seamless SIP trunking connected Century's AI voice agent to the telephony network without complexity. Incoming and outgoing call routing was configured cleanly, resolving early connectivity issues that had stalled the project.
Outbound & Inbound Call Management
VoiceLink enabled the AI agent to handle both outgoing lead calls and incoming customer support queries — covering both core use cases: CRM outreach and post-sales support.
Real-Time Dashboard & Call Logs
The VoiceLink dashboard gave Century full visibility — whether a call was executed on the originating side or failed to land on the customer's end. This clarity was critical in diagnosing issues and building confidence in the system.
Functional Environment
AI Agent handling lead inquiries at project launch scale
Lost & purchased leads re-engaged automatically
Inbound + Outbound call flows configured via SIP trunk
Real-time call logs & dashboard monitoring
The number that shows up on the customer's mobile — if it's not an Indian number, they're going to swipe and cancel immediately.
We tried Airtel, Jio, and others. Nobody could provide it. That's when we came across Elision Technologies.The SIP trunking was seamless. Once we crossed that hurdle, we got the confidence that we could actually complete this project. Many of my peers dropped their voice agent projects because they couldn't crack the telecom side. With VoiceLink, we did.
