Glossary

Latency

Definition

The delay between someone speaking and the voicebot responding. VoiceLink targets sub-200ms so conversations feel natural rather than stilted.

SIP Trunk What Is a SIP Trunk? A SIP Trunk is a virtual communication connection that uses the Session Initiation… TRAI The Telecom Regulatory Authority of India, which sets the rules for commercial calling, number series and consent in… WebSocket A persistent two-way connection used to stream audio between your voicebot and VoiceLink in real time, without reopening… 140-series A TRAI number range reserved for promotional and telemarketing calls. Numbers dialled from it are scrubbed against the… 1600-series A TRAI number range reserved for transactional calls such as OTPs, alerts and service notifications. It cannot be… Bot-to-Agent Handoff Transferring a live call from the voicebot to a human agent, keeping the caller on the line. Supports…

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