How DPDzero Runs 15 Mn+ AI Collection Calls a Month on VoiceLink's Indian Telephony
DPDzero is an AI-led, full-stack collections platform for banks, NBFCs and fintech lenders in India. Its Voice AI and calling operations run on VoiceLink, a telephony platform for voicebots that provides Indian numbers, SIP connectivity and scalable calling capacity.
Why AI Collections at Scale Needs Dependable Telephony
DPDzero's voicebots can only recover what they can reach. At millions of calls a month, the telephony layer decides how many borrowers actually pick up.
Every Missed Connection Is a Missed Recovery
A failed or dropped call is a borrower not reached. DPDzero needed consistently high call connectivity across Indian telecom networks.
Due-Date Peaks That Strain Capacity
Collection campaigns surge around due dates. The telephony had to carry millions of calls a month without queuing or throttling outreach.
Strict Numbering Rules for Lender Calls
Banks and NBFCs expect every borrower call to come from compliant Indian numbers. DPDzero needed a partner that could supply them at scale.
Millions of Calls, Hard to Trace
At this volume, finding why calls fail is slow and costly. DPDzero needed call-level visibility into what connected, what failed and where.
Slow Audio Makes a Voicebot Sound Robotic
When a voicebot responds late, borrowers hang up. DPDzero's Voice AI needed clear, low-latency audio to hold a natural conversation on every call.
Many Lender Portfolios, One Operation to Run
DPDzero calls on behalf of many banks and NBFCs. Managing numbers, capacity and usage across them needed one central account, not scattered setups.
How VoiceLink Delivered Scalable Indian Telephony for DPDzero's Voice AI
VoiceLink supplied the complete Indian telephony layer: numbers, SIP trunk integration, scalable capacity and one dashboard to manage it all.
AI-Ready Indian Numbers
VoiceLink provisioned the Indian numbers behind DPDzero's outbound calling, so its voicebots reach borrowers from compliant, recognisable Indian caller IDs.
10.5–15% Higher Call Connectivity
DPDzero's Voice AI platform integrates with VoiceLink over SIP, which connects it directly to the Indian telecom network. With VoiceLink, call connectivity on DPDzero's outbound collection campaigns improved by 10.5–15%.
Scalable Calling Capacity
VoiceLink's infrastructure carries DPDzero's outbound volume with low-latency audio, so voicebot conversations stay natural and capacity expands as portfolios grow.
Real-Time Dashboard & Call Logs
VoiceLink's dashboard shows every call as initiated, connected or failed, and where it failed. DPDzero's team can troubleshoot and audit without raising a ticket.
Built to Handle Millions of Voicebot Conversations
The VoiceLink capabilities behind DPDzero's 15 Mn+ monthly AI collection calls.
