How Gnani.ai Runs ~1 Million Voice AI Calls a Month on VoiceLink's Indian Telephony
Gnani.ai, the Bengaluru-based enterprise Voice AI company, uses VoiceLink as the telephony layer that carries its multilingual AI agents onto India's phone network. Gnani.ai's platform handles the conversation; VoiceLink handles the call, with SIP-to-SIP connectivity, compliant Indian numbers and around 90 ms of telephony latency.
Scaling Calling Without Compromising Reliability
Voice AI applications for business communication needed telephony infrastructure that could handle calling volumes while addressing connectivity and scalability challenges.
Turning AI conversations into real phone calls
An AI agent needs a dependable bridge to the public phone network to place and receive calls. Without it, conversational intelligence stays a demo.
Low connectivity at high volume
Large outbound campaigns need calls to actually land — across operators, at high concurrency — without drops or rejected attempts.
Trust and compliance in India
Indian customers screen unknown numbers, and regulators set strict rules on who can originate commercial calls. The number itself has to be legitimate.
Latency that breaks conversation
Every extra millisecond on the network shows up as an awkward pause. Natural multilingual dialogue needs the telephony leg to stay fast.
Why Gnani.ai chose VoiceLink for Indian telephony
VoiceLink is an Indian telephony platform built specifically for voicebots and AI voice agents. It connects a voice AI platform to India's phone network over SIP or WebSocket, using compliant Indian numbers supplied under Elision Technologies' DoT licence as a Virtual Network Operator (VNO). Here is what that meant for Gnani.ai in practice:
SIP-to-SIP connectivity
Gnani.ai connects its platform to VoiceLink over a standard SIP trunk. No changes to its AI pipeline, no new hardware.
Compliant Indian numbers
Calls go out from legitimate Indian mobile series (94x) under a DoT VNO licence, which protects deliverability and gives customers a reason to pick up.
~90 ms telephony latency
A fast network leg leaves Gnani.ai's speech models the time budget they need to reply naturally, in any language.
100+ concurrent channels
Capacity is configured around campaign volume and scales up as Gnani.ai's enterprise demand grows.
Gnani.ai Owns the Conversation. VoiceLink Owns the Call.
Gnani.ai's AI agents handle speech, language and dialogue. VoiceLink handles everything that gets that conversation onto a customer's phone in India, from SIP connectivity and compliant numbers to real-time audio and call records.
SIP-to-SIP Trunk into India's Phone Network
Compliant Indian Caller IDs under a DoT VNO Licence
100+ Concurrent Channels at ~1 Mn Calls a Month
~90 ms Real-Time Audio, with CDRs After Every Call
