PAN Card and Aadhaar Card uploads are now mandatory for the both Individual and Business KYC. Existing clients can securely upload and manage their documents directly from the Profile section.

Resellers can now allocate CPS to Unlimited Channel clients, view available CPS capacity, and manage channel and CPS resources at the client level with improved allocation controls.

SIP Trunk setup now includes a dedicated Whitelist Configuration section with hostnames, ports, SIP URIs, and Tech Prefix details, along with easy copy options for faster configuration.

DID Logs now provide greater transaction visibility with added Discount and Order ID details, making it easier to track and verify DID-related activities.

Reseller signup now includes stronger input validation, ensuring First Name, Last Name, and Company Name meet minimum length requirements and do not contain special characters.

Manage outbound WebSocket call queues with complete control and real-time visibility. Pause, resume, remove queued calls, and monitor queue status effortlessly—ideal for voice bot operations and maintenance.

Create reusable weekly schedules for WebSocket outbound campaigns and assign them across multiple clients. Ensure calls are placed only during configured business hours while simplifying schedule management.

Prevent service interruptions with a configurable grace period for DIDs and Channels. Renew services within the grace period without impacting active operations.

Enhance account security with OTP-based email verification for registration, login, profile updates, and KYC, ensuring only verified users can access the platform.

The Channel Mapping page now displays calculated Calls Per Second (CPS) based on configured channels, helping administrators better estimate outbound calling capacity and optimize resource planning.

Configure preferred audio codecs for Custom SIP Trunks and Provider Servers to ensure seamless compatibility with your telephony infrastructure and SIP providers.

Renewals now automatically retry once sufficient wallet balance is added, eliminating the need for manual DID and Channel renewals during the grace period.

Large report exports are now processed in the background, allowing users to continue working while CSV files are generated for a faster, smoother export experience. Also, deliver the latest data with improved filter usability, ensuring faster, more accurate, and user-friendly reporting.

A new Client FTP Configuration module has been introduced to help automatically upload call recordings from VoiceLink to your own FTP or SFTP server.

A new Client Statistic Report has been introduced to help you easily track and analyze client information from a single place.

The Outbound Add Lead API now supports adding multiple leads in a single API request and improved validation for better accuracy.

The dashboard introduces new widgets, visual reports, and infrastructure summaries, providing a comprehensive view of business performance, resource utilization, and upcoming service expiries from a single screen.

DID renewal management is now simpler with improved filtering and bulk selection options. Renew multiple DIDs more efficiently without having to select each one individually.

This enhancement provide administrators with additional call details to monitor and troubleshoot active calls more effectively. Quickly identify why a call ended and investigate call-related issues with greater accuracy.

KYC registration now captures additional address details during the verification process, helping maintain more complete customer records for improved verification and compliance.

Server and SIP Trunk configuration provides a more intuitive setup experience, making infrastructure management faster while reducing configuration errors.

Call recording access improves playback performance and enhances storage efficiency, enabling seamless access to recordings while optimizing storage usage across servers.

Wallet recharge transactions now capture customer contact information during payment processing, enabling better payment tracking and more efficient transaction record management.

Test Call allows users to place an outbound test call directly from a DID to verify call routing, connectivity, and configuration, ensuring the DID is ready for live communication before deployment.

Reachability Status Check enables users to instantly verify the connectivity and configuration of SIP Trunks and WebSocket Bots, helping identify issues and ensure services are ready before handling live traffic.

Sub Users enables resellers to create separate login accounts with role-based access control, allowing teams to securely manage operations while providing each user access only to relevant modules.

Call settings provides centralized control over agent availability, time-based call routing, and audio configurations across superadmin, reseller, and client panels, enabling businesses to manage call handling more efficiently.

Client DID auto-renewal now supports automatic renewal for allocated DIDs, helping resellers prevent service interruptions by eliminating the need for manual renewals.

PCAP download from Call Logs allows users to download call packet capture (PCAP) files for detailed SIP and RTP analysis, making it easier to troubleshoot call quality, connectivity, and signalling issues.

This reports module now have a company name column, company filter, billing sort, and performance improvements, enabling superadmins to quickly filter clients, sort by billing, and manage large accounts more efficiently.

Call Log now include advanced filters and richer call details, enabling faster troubleshooting with hangup reasons, disconnect causes, and detailed call metadata across all panel levels.

DID management with inline actions for auto-renewal, call settings, and routing allows administrators to configure each DID directly from the listing page, eliminating the need to open separate edit screens.

KYC workflow now includes digital signatures, file attachments, and Terms & Conditions acceptance, enabling compliant onboarding with automatic delivery of the signed agreement via email.

Phone Number Release simplifies DID management by allowing administrators to release unused or expired numbers directly from the Phone Number Management section, automatically clearing linked configurations for easy reassignment.

WebSocket Bot integration enables secure real-time AI voice bot connectivity with VoiceLink over WSS, allowing businesses to automate inbound and outbound calls for customer support, lead handling, appointment booking, and conversational IVR.

Outbound Lead Push API enables CRM and third-party platforms to create outbound leads directly in VoiceLink, streamlining campaign automation without requiring panel access.

Client Utilization Report provides more accurate DID and channel usage insights based on the selected time period, helping businesses and resellers improve billing transparency, usage analysis, and operational tracking.

Unlimited plan details now display DID rates and total plan amounts, giving resellers greater pricing transparency without requiring superadmin assistance.

Improved call log filtering now defaults to today’s date, with the date range filter pre-selected for the current day, enabling agents and administrators to access today’s call data instantly with fewer clicks.

DigiLocker redirect URL allows resellers to define a post-verification redirect, enabling users to seamlessly return to their own onboarding portal after Aadhaar verification.

Enhanced dashboard experience now loads today’s data by default and displays a 7-day performance graph, giving operations teams instant visibility into current activity and recent trends without manually adjusting filters.

Client onboarding now creates client accounts only after the first purchase, eliminating empty client records and ensuring a smoother, more intuitive onboarding experience for resellers.

Negative wallet balance alerts notify resellers immediately when their wallet balance falls below zero on custom pricing, helping them top up promptly and avoid service disruptions.

Transaction notifications now send an email confirmation for every purchase and wallet top-up, ensuring resellers and clients receive timely updates for each transaction.