Glossary

TRAI

Also known as: Telecom Regulatory Authority of India

Definition

The Telecom Regulatory Authority of India, which sets the rules for commercial calling, number series and consent in India.

WebSocket A persistent two-way connection used to stream audio between your voicebot and VoiceLink in real time, without reopening… 140-series A TRAI number range reserved for promotional and telemarketing calls. Numbers dialled from it are scrubbed against the… 1600-series A TRAI number range reserved for transactional calls such as OTPs, alerts and service notifications. It cannot be… Bot-to-Agent Handoff Transferring a live call from the voicebot to a human agent, keeping the caller on the line. Supports… DID A Direct Inward Dialling number – the phone number customers actually dial to reach your voicebot. Each DID… DLT Distributed Ledger Technology registry – the TRAI-mandated system that records which businesses may send commercial messages and calls…

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