Glossary

DID

Also known as: Direct Inward Dialling, virtual number

Definition

A Direct Inward Dialling number – the phone number customers actually dial to reach your voicebot. Each DID can be routed to a different bot or flow.

DLT Distributed Ledger Technology registry – the TRAI-mandated system that records which businesses may send commercial messages and calls… KYC Know Your Customer – the identity verification required before telecom numbers can be activated for a business. Latency The delay between someone speaking and the voicebot responding. VoiceLink targets sub-200ms so conversations feel natural rather than… SIP Trunk What Is a SIP Trunk? A SIP Trunk is a virtual communication connection that uses the Session Initiation… TRAI The Telecom Regulatory Authority of India, which sets the rules for commercial calling, number series and consent in… WebSocket A persistent two-way connection used to stream audio between your voicebot and VoiceLink in real time, without reopening…

← View all glossary terms