Glossary

140-series

Also known as: promotional numbers

Definition

A TRAI number range reserved for promotional and telemarketing calls. Numbers dialled from it are scrubbed against the DLT registry first.

1600-series A TRAI number range reserved for transactional calls such as OTPs, alerts and service notifications. It cannot be… Bot-to-Agent Handoff Transferring a live call from the voicebot to a human agent, keeping the caller on the line. Supports… DID A Direct Inward Dialling number – the phone number customers actually dial to reach your voicebot. Each DID… DLT Distributed Ledger Technology registry – the TRAI-mandated system that records which businesses may send commercial messages and calls… KYC Know Your Customer – the identity verification required before telecom numbers can be activated for a business. Latency The delay between someone speaking and the voicebot responding. VoiceLink targets sub-200ms so conversations feel natural rather than…

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